Refund policy

14 days to decide

If you buy as a consumer in Spain, you can tell us you wish to return your order within 14 calendar days of receiving it, without giving a reason, except where legal exceptions apply.

How to request a return

Email info@quantumbowls.com with your name, order number and decision to withdraw from the purchase. We'll provide instructions and the return address. You can use this wording: “I am notifying you of my decision to withdraw from the purchase of order [number], received on [date]. Name: [name]. Date: [date].”

Return the products within 14 calendar days of notifying us of your decision. Include the accessories and protect the products properly; we recommend keeping the original packaging. You are only responsible for any loss in value caused by handling beyond what is necessary to check their nature, characteristics and functioning.

Costs and refunds

For change-of-mind returns, the customer pays the direct return shipping costs. For defective products, transport damage or incorrect items, Quantum Bowls covers the corresponding costs.

We will refund the amount using the same payment method, without fees, within 14 calendar days of receiving your withdrawal notice. We may withhold the refund until we receive the products or proof of their return, whichever happens first. The refund includes any standard delivery charge paid; it does not include extra costs for special delivery options chosen by the customer.

Quantum protection against breakage during transport

If a bowl arrives broken, we will replace it at no cost to you, including shipping the replacement. Email us with your order number and photos of the bowl and packaging. We recommend contacting us within the first 48 hours to help us resolve the issue promptly; this does not limit your rights. You don't need an unboxing video.

Statutory quality guarantee

New goods sold to consumers in Spain have a 3-year statutory guarantee against lack of conformity from delivery. If you find a defect, contact us so we can arrange the remedy provided by law: repair or replacement and, where applicable, a price reduction or termination of the contract.

The guarantee against defects does not cover damage caused by impacts, falls or improper use after delivery. Protection against breakage during transport covers damage that occurs before you receive the order. None of these conditions limits your statutory rights.